Data Privacy and Protection Policy

Maintaining customer trust is an ongoing commitment, we strive to inform customers of the privacy and data security policies, practices and technologies we’ve put in place. These commitments include: 

  • Access: We do not access or use customer content for any purpose other than as legally required and for maintaining our services and providing them to our customers (and their end users)
  • Storage: Customer content is stored on our server in the EU. We will not move or replicate customer content outside of the customer’s accepted region, except as legally required and as necessary to maintain the services and provide them to our customers and their end users
  • Security: We offer customers strong encryption for customer content in transit or at rest.
  • Disclosure of customer content: We do not disclose customer content unless required to comply with the law or a valid and binding order of a governmental or regulatory body. Unless prohibited from doing so or there is an indication of illegal conduct in connection with the use of our services, Organics Ltd notifies customers before disclosing customer content so they can seek protection from disclosure

Customer Content

Customer data is classified into two categories: customer content and account information. 

We define customer content as data, text, audio, video, or images that a customer or any end user transfers to us for processing, storage, or hosting by our services in connection with that customer’s account and any computational results that a customer or any end user derives from the above through their use of our services. For example, customer content may include images a customer or an end-user may have uploaded. Customer Content does not include account information, which we describe below. The terms of any agreement with us governing the use of our services apply to your customer content. 

We define account information as information about a customer that a customer provides us to create or administer a customer account. For example, account information includes names, usernames, phone numbers, email addresses, and billing information associated with a customer account. The information practices described in our Privacy Policy apply to account information.

Customer content ownership

Customers maintain ownership of their customer content. We do not access or use customer content for any purpose other than as legally required and for maintaining our services and providing them to our customers and their end users. We never use customer content or derive information from it for marketing or advertising.

Account information

We know that customers care how account information is used, and we appreciate customers’ trust that we will do so carefully and sensibly. Our Privacy Policy describes how we collect and use account information.

Third-party cloud services provider

Our services are hosted on top of the secure and well-established 1and1 hosting. We do not run a custom data centre, avoiding hundreds of performance, availability, and security threads that have been settled down by 1and1 during their years of presence in the market.

Customer content storage location

Customer data is stored on our server in the UK for as long as we have the customer’s agreement.

Customer’s role in securing their customer content.

When evaluating the security of a cloud solution, customers need to understand and distinguish between: 

  • Security measures that we implement and operate – “security of the cloud”


  • Security measures that customers implement and operate, related to the security of their customer content and applications that make use of our services – “security in the cloud”

Organics Ltd is responsible for securing the cloud infrastructure, including computation, storage, databases, and networks. 

The customer is responsible for securing their customer data, their platforms, applications, identity, and access management, their operating systems, networks and firewalls, the data-on-wire encryption and data integrity.

EU-US Privacy Shield

Recently, the European Commission and the US Government agreed on a new framework called the EU-US Privacy Shield, and on July 12, 2016, the European Commission formally adopted it. The EU-US Privacy Shield replaces Safe Harbor. AWS also welcomes this new framework for transatlantic data flow. 

To learn more about this topic in the context of our services, visit the AWS EU-US Privacy Shield page.


On 25 May 2018 the Regulation of the European Parliament and the Council (EU) no. 2016/679 of 27 April 2016 on the protection of natural persons about the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC, comes into force.

What personal data is collected and processed by Organics Ltd?

Organics Ltd collects and processes personal data collected upon the consent of users of websites managed by Organics Ltd, including customers of its online store, users of beta and demo software versions, newsletter subscribers, and users of other functionalities of website, including data stored in cookies. 

Personal data is collected from customers concerned – website users or Organics Ltd customers, who registered themselves with our online store website. Controller of the above details will be Organics Ltd and all its affiliated entities and subsidiaries, both in personal and capital terms, directly or via other entities, and our trusted partners.

Purpose of personal data processing.

Organics Ltd collects and processes personal data for purposes required by the law, and other purposes specified by Organics Ltd, among others to: 

  • optimise steps undertaken by its customers to improve and facilitate the process of purchase, complaint, or return of purchased goods
  • develop a customized offer
  • inform our customers of new Organics Ltd products
  • make analyses to improve our services

Whom can we transfer the data to?

According to the binding law, a personal data controller (Organics Ltd) can transfer personal data to entities processing the details as contracted by us, e.g. our service sub-contractors, marketing agencies, and entities authorised to obtain the details according to the binding law, e.g. courts or prosecution authorities – of course only if they approach us with such a request based on valid legal grounds.

Organics Ltd supervises compliance in terms of protection of the details collected and processed by its website. Contact:

What are your rights involving your personal details?

You have a right to request access to your details, and ask that the details be corrected, erased or their processing limited. You can also withdraw your consent for the processing of your data, object thereto, and execute other rights, including to: 

  • get comprehensive information, whether such a database exists, and to learn the controller of the data, their registered address, and full name;
  • get information on the purpose, scope, and way of processing personal data stored in such a database
  • get information, since when details concerning yourself have been processed, and be provided the content of the details in clear and plain language
  • get information on the source, the details have been derived from, unless the controller of the details is, in that respect, obliged to keep confidential any classified information, or any professional secrets
  • get information on the process of disclosure of the details, in particular information on recipients and/or their categories, such data is disclosed to
  • get information on the grounds for a resolution, defined under article 26a(2)
  • request that your personal details be corrected, updated, rectified, their processing be temporarily or permanently restricted, or that the details be erased, if they are incomplete, no longer up-to-date, untrue, or have been collected in violation of the law, and/or are no longer needed for the purpose they have been collected for
  • request that your personal details no longer be processed

What are the legal grounds for Organics Ltd to process your personal data?

Each personal data processing exercise must be based on respective legal grounds, and compliant with the binding regulations. The legal basis for the processing of personal details to sell goods and provide services is their being essential for the performance of an agreement concerned (in case of provision of services, such agreements are the Terms and Conditions, or similar documents available within the service you use). 

On the other hand, the legal basis for customising the content of services to users of websites and services managed by Organics Ltd, is to ensure their safety and security, for measurements/analyses, and to improve such services, as well as for internal Organics Ltd marketing, is so called legitimate interest of personal data controller. Personal data will be processed for marketing purposes, including profiling, and for analytical purposes, based on voluntary consent, which may be given by ticking the “I agree” button next to the declaration. 

The consent is voluntary and may be withdrawn at any time, however, withdrawing your consent will not affect the legality of a consent-based processing before its withdrawal. 

Date of last change: June 10th 2024


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